A pilot is a project which allows a business (or firm) to assess whether a piece of software matches that business’ requirements by adopting the technology for one particular use case – and measuring its success. It tends to be a precursor for a wider roll out of the technology and aims to evaluate a use case before investing time and resources into a more extensive change project.
A pilot gives the business an understanding of:
- The process required to adopt the technology
- How training will be carried out to users
- The process of bug resolution and support
- How the technology will be maintained
- Issues that may arise so lessons can be learnt for future use cases
Ment offers pilots for those customers looking to get a subscription but want to make sure that it fulfils their requirements before they do so. It is quite common for our customers to take a 1 – 2 month pilot so that the business and their users can get up to speed in a quick amount of time, while simultaneously benefiting from Ment support and leadership in successfully delivering the customer’s first few templates. By the time the pilot has been completed the customer should be in a position to springboard into a more extensive roll out.
Components of the Ment Pilot
These are some key components/considerations surrounding the Ment pilot:
Each customer will have a different view on what they are hoping to achieve by adopting Ment – broadly split by what type of organisation they are (be it in-house or law firm) and whether they are using it for internal efficiency or a more streamlined client-facing process.
Either way though – we’ll work with the customer to understand what they want to achieve by adopting Ment, and will determine some success metrics so that they can easily determine the success of the pilot.
Here are some examples of pilots we have done in the past:
- Implementation of Employment agreements within a law firm so the firm could draft them quicker and provide a better service to their clients
- Implementation of Widgets (links to automated templates) so that the customer could provide subscriptions through a paywall on their website
- Automation of NDAs and SCCs in-house so that non-legal users could have the ability to generate these themselves with limited Legal team support.
This is likely to be dependent primarily on the objective, but also on the capacity and engagement of people within the customer’s organisation. We aim for completion of the pilot within four weeks – allowing a big springboard into automating future use cases and ultimately getting value as quickly as possible.
Our main aim is to bring people within the customer’s business together to allow easy adoption of Ment, and to allow users to generate live documents in the quickest possible time. It goes without saying though that in order for this to happen within as little as four weeks – it will require limited delays from the customer throughout (e.g. finalising legal precedents, getting approvals, etc).
At the end of the pilot, the customer should:
- Have up to three templates automated and ready to use (providing return on investment immediately after the pilot);
- Have provided the relevant users within access to the automated templates;
- Understand how to automate templates themselves (allowing the customer to scale document automation themselves with limited support);
- Be ready to launch Ment with other use cases within the organisation; and
- Understand what Ment support is available and how it can be utilised.
The Ment pilot is a Ment-managed project which contains key stakeholders from the customer. It should contain all those stakeholders that the implementation will affect for the use case being implemented. It may also be beneficial to onboard others within the organisation that the Ment implementation is likely to affect in the future so they can also gain from the pilot experience.
With any technology pilot or implementation it is important that those involved are engaged and keen to deliver change within the organisation. Lack of engagement is likely to mean that the pilot will have limited success on adoption. However, given that Ment pilots are so short at four weeks long we don’t foresee this being an issue.
There is a cost to the pilot but it is likely to be more affordable than any other pilot of a similar product out there. The cost of it is worth it though – it will provide return on investment in the quickest possible time and inject energy into the roll out of Ment within the customer’s business, which can be utilised for further use cases.
If the pilot is aiming to launch a subscription document generation service then the cost of the pilot is likely to be offset by subsequent revenue brought in through subscriptions.
Do you have any questions about the pilot? Or do you want to start one within your own company or law firm? Feel free to get in touch with our Head of Customer Success who leads these pilots here, or Marc May, our Head of Marketing here.
Photo by Fauxels